FAQs


Where is the Customer Service Window located for the New Carrollton City Police?


We are located at the Municipal Center (front side of the building).
6016 Princess Garden Pkwy. New Carrollton, MD 20784

What are your  hours of operation?

Hours are Monday - Friday, from 8:30am to 5pm


What forms of payments are accepted at the Customer Service Window for parking citations?

We accept money orders and credit/debit cards. We accept personal checks only if the parking citation has NOT been flagged by MVA. Dishonored checks will incur an additional charge.

Make checks and money orders payable to the:

CITY OF NEW CARROLLTON


To mail the check or money order for your parking citation, mail your payment to:

New Carrollton City Police Department
6016 Princess Garden Parkway
New Carrollton, MD 20784

Credit card payments can be made by phone by calling 1-866-894-2426


 ​Whom do I contact if I have a question about how much I owe in parking fines?

You can contact the New Carrollton City Police Department at 301-459-0142

How do I request for a court date on a parking citation?

You are required by law to request to a court hearing within ten (10) days of issuance of the violation notice, failure to request a trail within 10 days of issuance of the violation notice constitutes a waiver of your right to a hearing.

To request for a court date, you must fill out the back,bottom portion of your parking citation, with your name, and address, and mail the citation to:

New Carrollton City Police Department
6016 Princess Garden Parkway 
New Carrollton, MD 20784 

What forms of payments do you accept for Red Light / Speed Camera citations at the Customer Service Window? 

We only accept money order or personal checks.  Personal checks are only accepted if the citation is NOT  past due.  

Credit card payments are accepted over the phone at 1-866-979-4824

Where can I pay my red light and/or speed camera citation online?

Pay Online at:
www.OnlineCitationPayment.com

Where can I mail my payment for red light/ speed camera citations?

City of New Carrollton
PO Box 17432 Baltimore MD 21297-1432

Make checks and money orders payable to the:

CITY OF NEW CARROLLTON

Whom can I contact regarding additional information about my red light/speed camera citation?

(866) 979-4824 / TTY MD Relay: 711

 You can call our customer service number for Red Light  and /or Speed Camera Citations at 1-866-979-4824, they will be able to provide you with information such as total due, pin information, flag releases and citation information.

How do I request for court on a red light and/or speed camera citation?

You may request to appear in District Court by returning the bottom portion of the  completed form of your red light or speed camera citation, at least five
(5) days prior to the “Due Date” shown on the front of the initial notice and return it to City of New Carrollton, PO Box 17432 Baltimore, MD
21297-1432.
If you appear in Court, the maximum amount you may be charged is a $100.00 fine plus court costs.
Follow the instructions on the back side of your initial notice.  You will be notified by mail of the court date. If you do not receive a notice within 30 days, call us at (866) 979-4824 / TTY MD Relay: 711.

My car or truck was impounded from a shopping center parking lot. Whom do I contact about getting it back?

Private property owners have the lawful right to remove vehicles from their property, which they feel have been abandoned, or violate their property management rules. Many apartment complexes and retail shopping centers within the City of New Carrollton employ the use of contract towing services to impound vehicles from their property.The police department does not regulate these types of "private impounds," and has no involvement in the release of vehicles impounded under these circumstances.

If you think your vehicle was towed from private property, you should contact the property owner or management company to inquire which towing company has possession of your vehicle.

(In most cases, the property will be posted with signs indicating the name of the authorized towing service and their telephone number.)

If you are unable to locate the property owner or their agent, you can call the New Carrollton City Police Department, and we will assist you in determining which company towed your vehicle and why.

Can I do major repair work on my vehicle while it is parked on the City Street?

The City's parking ordinances prohibits major vehicle repair, such as changing or repairing engines and transmissions, brakes and lube jobs.

Where can I pay my parking tickets?

Parking tickets are paid at the New Carrollton City Municipal Center - 6016 Princess Garden Parkway - New Carrollton, MD 20784

Hours are Monday - Friday, from 8:30am to 5pm

How do I dispute a parking citation?

Anyone receiving a parking citation has the lawful right to request a trial in the District Court of Maryland, where a judge will hear your case and decide your guilt or innocence.

To request to stand trial, you must enter your name and address on the citation in the space provided, and return it to the New Carrollton City Police Department within 10 Calendar Days from the issuance of the ticket.

Failure to request a trial date within the 10 day period, will constitute a waiver of your right to a hearing. Once your request has been received by the police department, it will be forwarded to the District Court, and will be set in for trial. You will be notified by mail of the date, time and location of the court house. Due to the extreme caseload of the court, you may not receive a court notice for several months.

There is an abandoned vehicle parked on my street. What can I do about it?

You can report it to the New Carrollton City Police Department at 301-459-0142. Give the address where the vehicle is located. Also give a full description of the vehicle (make and model) and include the license plate number. Let us know how long the vehicle has been at the location. We would also like your name and phone number so that the officer who responds to your call can contact you if needed. Your name and phone number is confidential and is not given out. Anonymous complaints are also accepted.

Please note that some abandoned vehicle violations are handled by the city's Department of Code Enforcement, however all violations can be reported to the listed phone number.

How long may my vehicle be parked on the city street without moving?

Vehicles may not be continuously parked over 48 hours.

Whom do I contact to receive a Residential Parking Permit?

The Police Department issues City of New Carrollton Residential Parking Permits. Call 301-459-0142 for additional information.

How do I get the official "flagging release" receipt?

The police department uses a third party company to collect online payments. That company notifies us when "flagged" payments have been made, and in turn, our third party updates MVA within 24 hours when payments have been satisfied , we send a copy of the flagging release paperwork to the MVA Flagging Unit upon request..

If you need a release sooner (to renew your tags immediately), simply call us at (301) 459-0142 and we can fax the flagging release to the Department of Motor Vehicles flagging unit.

How can I contest this citation?

You can request to stand trial in District Court by completing the form on the reverse side of your citation, and mailing it to the police department no less than five (5) days prior to the due date. You will then be notified of a court date by mail from the District Court of Maryland. 

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